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February 2019

Building a Unique Customer Experience

February 26 - 9:00 AM to 4:00 & February 28 - 9:00 AM to 12:00 PM

The purpose of this workshop is to provide participants with tips allowing them to develop profitable and sustainable relationships with customers by enhancing their customer service abilities. Through case studies, role plays and experiential learning activities, participants will be equipped with the skills needed to handle and solve customer complaints whenever they occur and turn them into positive events. By the end of the workshop, the facilitator will give participants insights to create their Personal Action Plan in order to…

March 2019

Corporate Directors Certification Program – Schedule 1 Part II, 2019

March 13 & 14 - 9:00 AM to 3:00 PM

The Corporate Directors Certification Program is offered by the International Finance Corporation (IFC) along with a selection of institutes of directors across the MENA region. The first of its kind, the program is designed to provide participants with tools to tackle improvement of corporate governance practices, which impact the long-term planning and procedures of the board. Covering a wide range of corporate governance issues, participants will acquire the tools for strategic supervision and administrative control, learn about the board's role…

Finance for non-Finance Professionals

March 20 & 22 - 9:00 AM to 4:00 PM

By raising Financial Awareness, we will be able to better manage our revenues, costs, profits and cash. During this workshop, participants will acquire the skills needed to read and interpret their Financials particularly the Balance Sheet, Profit & Loss Account as well as Cash Flow statements which guide organizations and professionals to make more effective decisions. Participants will also be able to assess the impact of their daily decisions on the organization’s Financial health and think of how they can…

Lebanese Labor Law

March 27 - 09:00 AM to 05:00 PM

This workshop will provide participants with a practical knowledge related to the practices and application of the Lebanese Labor Law. The purpose is to help organizations and professionals avoid the negative consequences that might result from the misinterpretation of the code of Labor. This workshops will not eliminate the need to refer to lawyers in case of specific inquiries; however, HR professionals will get acquainted to common practices required for their daily operational needs and requirements.   -Discounts Available for…

April 2019

Corporate Directors Certification Program – Schedule 1 Part III, 2019

April 15 & 16 - 9:00 AM to 3:00 PM

The Corporate Directors Certification Program is offered by the International Finance Corporation (IFC) along with a selection of institutes of directors across the MENA region. The first of its kind, the program is designed to provide participants with tools to tackle improvement of corporate governance practices, which impact the long-term planning and procedures of the board. Covering a wide range of corporate governance issues, participants will acquire the tools for strategic supervision and administrative control, learn about the board's role…

Corporate Directors Certification Program – Schedule 2 Part I, 2019

April 29 & 30 - 9:00 AM to 3:00 PM

The Corporate Directors Certification Program is offered by the International Finance Corporation (IFC) along with a selection of institutes of directors across the MENA region. The first of its kind, the program is designed to provide participants with tools to tackle improvement of corporate governance practices, which impact the long-term planning and procedures of the board. Covering a wide range of corporate governance issues, participants will acquire the tools for strategic supervision and administrative control, learn about the board's role…

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