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September 2018

Corporate Directors Certification Program

September 05 & 06 - 9:00 AM to 3:00 PM

The Corporate Directors Certification Program is offered by the International Finance Corporation (IFC) along with a selection of institutes of directors across the MENA region. The first of its kind, the program is designed to provide participants with tools to tackle improvement of corporate governance practices, which impact the long-term planning and procedures of the board. Covering a wide range of corporate governance issues, participants will acquire the tools for strategic supervision and administrative control, learn about the board's role…

Customer Service: Tips to increase Profitability

September 13 - 9:00 AM to 4:00 PM & September 17 - 9:00 AM to 12:00 PM

September 13 - 09:00 AM to 04:00 PM & September 17 - 09:00 AM to 12:00 PM   The purpose of this workshop is to provide participants with tips allowing them to develop profitable and sustainable relationships with customers by enhancing their customer service abilities. Through case studies, role plays and experiential learning activities, participants will be equipped with the skills needed to handle and solve customer complaints whenever they occur and turn them into positive events. By the end…

Finance for non-Finance Professionals

September 19 & 21 - 9:00 AM to 4:00 PM

September 19 & 21 - 09:00 AM to 04:00 PM   By raising Financial Awareness, we will be able to better manage our revenues, costs, profits and cash. During this workshop, participants will acquire the skills needed to read and interpret their Financials particularly the Balance Sheet, Profit & Loss Account as well as Cash Flow statements which guide organizations and professionals to make more effective decisions. Participants will also be able to assess the impact of their daily decisions…

October 2018

Competency Based Recruitment & Interviewing

October 11 & 16 - 9:00 AM to 4:00 PM

Human capital are the biggest organizational assets; therefore, acquiring the right people is a crucial element that helps organizations grow their assets. This workshop will portray the importance of finding the “best fit” for your organization’s goals, will allow you to understand the elements to include while conducting interviews, and will show you the basic principles of interviewing while making sure you understand the recruitment cycle.   Target Audience HR professionals and Direct Manager who are involved in the recruitment…

Management Development Program

October 25 & 30 - 9:00 AM to 4:00 PM

This highly interactive workshop will develop participants’ Management Skills and equip them with best practices needed to bring the best out of their team members. During this workshop, participants will discover the impact they, as managers, have on the business; they will procure vital Skills and Best Practices including Setting Goals & Objectives, Communication Skills, Coaching & Giving Feedback, Delegation Skills, and Conflict Resolution. The workshop will also provide participants with guidelines to implement an efficient Performance Management system while…

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